For over 100 years Leprosy Mission Australia has partnered with Australians to ensure that people affected by leprosy across the world get the cure, care, and restoration they need to live life in all its fullness. As part of a global network comprised of 30 Members, they are working together to reach their goal of zero leprosy transmission by 2035. The Leprosy Mission extends the hand of ‘mateship’ to those affected by leprosy, disability and other marginalised people. Their supported programs are on the ground in India, Nepal, Nigeria, Indonesia, and Timor-Leste.

Use your gifts and talents to create a world without leprosy. If you want to share in our vision of Leprosy defeated, Lives transformed, then we want to hear from you!

Want to know more about working at Leprosy Mission Australia?

Here’s a little bit about us:

• We are the oldest and largest leprosy-focused organisation in the world.
• We are passionate about defeating leprosy.
• Because we follow Jesus Christ, we value compassion, justice, integrity, inclusion and humility. We live out these values through our work and in our day-to-day interactions with one another.
• We are a diverse workplace where people of different cultures, backgrounds and ages come together.
• We are committed to equal opportunities and creating an inclusive environment for everyone
• We are committed to safeguarding and protecting all those we work with through our recruitment and selection processes.

Valuing our Team

In line with our mission, we have a core objective it to maximise the funds we are able to send to projects to bring about transformation in the lives of people affected by leprosy. 

We value our team through creating supportive and learning environment which provides space for personal and professional development, flexible working arrangements and rewarding work. Our pay rates are fair and can be enhanced exempt fringe benefits which boost your take home pay.

Supporter Care Officer

We are currently looking for customer service or supporter care professionals with a supporter centric mindset who are ready to make a difference in the lives of others.

The Supporter Care Officer provides effective donor & administrative support through the processing of donations, responding to supporter queries, resolving any emerging problems with accuracy and efficiency, and proactive activities to engage with donors and the community. You will engage with supporters over the phone, via email, mail, & digital channels, ensuring excellent supporter experience and high levels of attention to detail.

The key responsibility of this role is to delight supporters who engage with Leprosy Mission Australia through effective communication and experience management. The Supporter Care Officer acts as the key contact point for new and existing donors and ensures that every supporter has the opportunity to feel connected to the work of Leprosy Mission Australia.

Position Description can be found here.

To apply send us your resume AND a covering letter that addresses the selection criteria of the role and your ability to demonstrate our organisational values which are central to Leprosy Mission Australia's culture, for the attention of HR at hr@leprosymission.org.au.

In your cover letter, please answer the following question: What does supporter centric engagement mean to you?

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If you are interested in becoming part of The Leprosy Mission Australia, send us your details and we will let you know when we have new job opportunities.

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